Free Shipping on Orders Over $100
Terms & Conditions
Effective Date: 04/06/2026
Last Updated: 04/06/2026
1. Agreement to Terms
Welcome to Stgio ("we," "us," "our," or "Stgio"). These Terms of Service ("Terms") govern your access to and use of our website stgio.store (the "Website") and the purchase of products from our online store.
By accessing or using our Website, you agree to be bound by these Terms. If you do not agree with any part of these Terms, you may not use our Website or purchase our products.
Operator: Stgio is a brand owned and operated by Emmerce LLC, a Texas limited liability company.
2. Eligibility and Account Registration
2.1 Age Requirement
You must be at least 18 years old to use our Website and make purchases. By using our Website, you represent and warrant that you are at least 18 years old and have the legal capacity to enter into these Terms.
If you are under 18, you may only use our Website with the involvement and consent of a parent or legal guardian.
2.2 Account Creation
You may create an account to facilitate future purchases and track orders. When creating an account:
● You must provide accurate, current, and complete information
● You are responsible for maintaining the confidentiality of your account credentials
● You are responsible for all activities that occur under your account
● You must notify us immediately of any unauthorized use of your account
We reserve the right to suspend or terminate accounts that violate these Terms or engage in fraudulent activity.
2.3 Account Security
You agree to:
● Use a strong, unique password
● Not share your account credentials with others
● Log out after each session on shared devices
● Notify us immediately at [email protected] if you suspect unauthorized access
We are not liable for losses or damages resulting from unauthorized account access due to your failure to maintain account security.
3. Products and Pricing
3.1 Product Descriptions
We strive to provide accurate descriptions, images, and specifications for all products. However:
● Colors may vary slightly due to monitor settings and print variations
● Sizing may vary by style and manufacturer
● Product images are for illustrative purposes and may not reflect exact product appearance
We do not guarantee that product descriptions, images, or other content are accurate, complete, or error-free.
3.2 Pricing
All prices are listed in U.S. Dollars (USD) and are subject to change without notice.
Pricing Errors:
● We reserve the right to correct pricing errors on our Website
● If a product is listed at an incorrect price, we may cancel the order and notify you
● We are not obligated to honor obviously incorrect prices (e.g., $1 for a $30 product)
Taxes:
● Sales tax will be calculated and added at checkout based on your shipping address
● You are responsible for any applicable taxes, duties, or customs fees (for international orders)
3.3 Product Availability
● Products are subject to availability
● We reserve the right to discontinue products at any time
● If a product is unavailable after you place an order, we will notify you and offer a refund or alternative product
4. Orders and Payment
4.1 Placing Orders
By placing an order, you:
● Make an offer to purchase the products in your cart
● Authorize us to charge your payment method
● Agree to provide accurate shipping and billing information
Order Acceptance:
● Your order is not confirmed until you receive an order confirmation email
● We reserve the right to refuse or cancel any order at our discretion
● Reasons for cancellation may include product unavailability, pricing errors, suspected fraud, or violation of these Terms
4.2 Payment Methods
We accept the following payment methods:
● Credit cards (Visa, Mastercard, American Express, Discover)
● Debit cards
● PayPal
● Other payment methods as available at checkout
Payment Processing:
● Payments are processed securely through Stripe and/or PayPal
● Your payment information is encrypted and not stored on our servers
● By providing payment information, you authorize us to charge the total order amount, including product price, shipping, and taxes
4.3 Payment Authorization
When you place an order:
● Your payment method will be authorized immediately
● The charge will be processed when your order is confirmed and prepared for shipment
● If payment cannot be processed, we will notify you and may cancel your order
4.4 Failed Payments
If payment fails or is declined:
● We will notify you via email
● You may update your payment method and retry
● If payment cannot be completed within [7 days], the order will be canceled
5. Shipping and Delivery
5.1 Shipping Locations
We currently ship to addresses within:
● United States (all 50 states)
● [International countries, if applicable]
We do not ship to P.O. boxes, APO/FPO addresses, or freight forwarders.
5.2 Shipping Methods and Costs
● Shipping costs are calculated at checkout based on your location and order weight
● We offer standard and expedited shipping options (where available)
● Shipping times are estimates and not guaranteed
Shipping Partners:
● USPS (United States Postal Service)
● UPS, FedEx, DHL (for expedited or international shipments)
5.3 Processing and Delivery Times
Print-on-Demand Model: Our products are printed on-demand after you place your order.
Estimated Timeline:
● Processing Time: 3-7 business days (production and handling)
● Shipping Time: 3-7 business days (standard), 2-3 business days (expedited)
● Total Delivery Time: 7-14 business days (standard), 5-10 business days (expedited)
Important Notes:
● Processing and shipping times do not include weekends or holidays
● Delivery times are estimates and may vary due to carrier delays, weather, or other factors beyond our control
● International orders may take 10-21 business days and are subject to customs processing
5.4 Order Tracking
Once your order ships, you will receive:
● Shipping confirmation email with tracking number
● Link to track your order in real-time
If your tracking information shows no updates for [5 business days], contact us at [email protected].
5.5 Shipping Address Responsibility
You are responsible for providing an accurate and complete shipping address. We are not responsible for:
● Orders shipped to incorrect addresses provided by you
● Delays or non-delivery due to incorrect address information
● Packages returned to us due to failed delivery attempts
If a package is returned due to an incorrect address, we will contact you to arrange reshipment (you may be responsible for additional shipping costs).
5.6 Lost or Stolen Packages
Once a package is marked as "delivered" by the carrier, we are not responsible for lost or stolen packages. We recommend:
● Tracking your order and being available to receive delivery
● Requesting signature confirmation for valuable orders
● Filing a claim with the shipping carrier for lost/stolen packages
If a package is confirmed lost in transit (not delivered by carrier), we will work with you to resolve the issue (refund or replacement).
6. Returns, Exchanges, and Refunds
6.1 Return Policy Overview
We want you to love your Stgio products. However, due to the custom print-on-demand nature of our products, we do not accept returns or exchanges for change of mind, incorrect size selection, or buyer's remorse.
We only accept returns or offer refunds for:
● Defective products (printing errors, material defects)
● Damaged products (received damaged during shipping)
● Wrong product shipped (incorrect item or design)
6.2 Eligibility for Returns
To be eligible for a return or refund:
● You must contact us within 30 days of receiving your order
● You must provide photo evidence of the defect, damage, or error
● The product must be unworn, unwashed, and in original condition (for defect claims)
● You must provide your order number and description of the issue
6.3 How to Request a Return
Step 1: Contact us at [email protected] with:
● Your order number
● Description of the issue
● Clear photos of the defect, damage, or incorrect product
Step 2: Our team will review your request within 2-3 business days
Step 3: If approved, we will provide:
● Return shipping instructions (if return is required)
● Prepaid return label (for eligible returns)
● Instructions for receiving a refund or replacement
6.4 Refund Process
If your return is approved:
● Refund: Full refund to your original payment method (processed within 5-7 business days after return is received)
● Replacement: We will produce and ship a replacement product at no charge
● Store Credit: We may offer store credit as an alternative
Refund Timeline:
● We process refunds within 5-7 business days of receiving the returned product (or approving a no-return-required claim)
● Refunds will appear on your account within 5-10 business days (depending on your bank)
6.5 Non-Returnable Items
The following items are final sale and cannot be returned or refunded:
● Products purchased on sale or with discount codes (unless defective)
● Customized or personalized products (if applicable)
● Items damaged due to misuse, improper care, or washing
6.6 Shipping Costs
● Defective/Damaged Products: We cover return shipping costs (prepaid label provided)
● Wrong Product: We cover return shipping costs (prepaid label provided)
● Buyer's Remorse: We do not accept returns; no refund available
Original shipping costs are non-refundable (unless the error was ours).
7. Intellectual Property
7.1 Ownership
All content on our Website, including but not limited to:
● Text, graphics, logos, images, designs, and product descriptions
● Website layout, design, and user interface
● Stgio brand name, trademarks, and logos
● Original artwork and graphic designs on products
...is the property of Stgio, Emmerce LLC, or our licensors and is protected by U.S. and international copyright, trademark, and intellectual property laws.
7.2 Limited License
We grant you a limited, non-exclusive, non-transferable license to:
● Access and use our Website for personal, non-commercial purposes
● View and download product images for personal use (e.g., viewing on your device)
You may not:
● Copy, reproduce, distribute, or create derivative works from our content
● Use our trademarks, logos, or designs without written permission
● Scrape, mine, or extract data from our Website using automated tools
● Reverse engineer or decompile any part of our Website
7.3 User-Generated Content
If you submit content to our Website (e.g., product reviews, photos, testimonials):
● You grant us a perpetual, worldwide, royalty-free license to use, reproduce, display, and distribute your content for marketing and promotional purposes
● You represent that you own or have permission to submit such content
● You agree that your content does not infringe on any third-party rights
We reserve the right to remove any user-generated content at our discretion.
7.4 Copyright Infringement
We respect the intellectual property rights of others. If you believe content on our Website infringes your copyright, please contact us at:
DMCA Agent:
Emmerce LLC
Email: [email protected] or [email protected]
Subject: "Copyright Infringement Claim"
Include in your notice:
● Description of the copyrighted work
● Location of the infringing content on our Website
● Your contact information
● Statement of good faith belief that use is unauthorized
● Statement that information is accurate and you are authorized to act on behalf of the copyright owner
● Your physical or electronic signature
8. Prohibited Uses
You agree not to use our Website for any unlawful or prohibited purpose, including but not limited to:
Illegal Activity:
● Violating any local, state, national, or international law
● Engaging in fraud, identity theft, or money laundering
Harmful Conduct:
● Transmitting viruses, malware, or harmful code
● Hacking, unauthorized access, or disrupting Website functionality
● Interfering with other users' access to the Website
Misuse of Content:
● Copying, reproducing, or distributing Website content without permission
● Using our trademarks, logos, or designs without authorization
● Scraping or data mining without permission
Abuse of Services:
● Creating fake accounts or providing false information
● Placing fraudulent orders or chargebacks
● Harassing, threatening, or abusing our staff or other users
Commercial Misuse:
● Reselling our products without authorization
● Using our Website for commercial purposes without a business agreement
Violation of these Terms may result in suspension or termination of your access, cancellation of orders, and legal action.
9. Disclaimer of Warranties
TO THE FULLEST EXTENT PERMITTED BY LAW, STGIO AND EMMERCE LLC PROVIDE THE WEBSITE AND PRODUCTS "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED.
We specifically disclaim:
● Merchantability: Products are suitable for their intended purpose
● Fitness for a Particular Purpose: Products meet your specific needs
● Non-Infringement: Products do not violate third-party rights
● Accuracy: Website content, product descriptions, and pricing are accurate
● Uninterrupted Access: Website will be error-free, secure, or always available
We do not guarantee:
● Product colors will exactly match images (due to monitor variations and printing)
● Products will meet your expectations or be free from defects (though we will remedy defects as outlined in Section 6)
● The Website will be free from viruses or harmful components
Use of our Website and products is at your own risk.
10. Limitation of Liability
TO THE FULLEST EXTENT PERMITTED BY LAW, STGIO, EMMERCE LLC, AND OUR OFFICERS, DIRECTORS, EMPLOYEES, AFFILIATES, AND SERVICE PROVIDERS SHALL NOT BE LIABLE FOR:
Indirect Damages:
● Indirect, incidental, consequential, punitive, or special damages
● Loss of profits, revenue, data, or business opportunities
● Loss of use, goodwill, or reputation
● Emotional distress or personal injury (except where prohibited by law)
Arising From:
● Use or inability to use our Website or products
● Defective, damaged, or incorrect products
● Delays in shipping or order fulfillment
● Unauthorized access to your account or data
● Errors, omissions, or inaccuracies on our Website
● Third-party conduct or content
MAXIMUM LIABILITY: Our total liability to you for any claim arising from your use of our Website or purchase of products shall not exceed the amount you paid for the specific product(s) giving rise to the claim, or $100, whichever is less.
Exceptions: Some jurisdictions do not allow the exclusion or limitation of certain warranties or liabilities. In such cases, our liability will be limited to the fullest extent permitted by law.
11. Indemnification
You agree to indemnify, defend, and hold harmless Stgio, Emmerce LLC, and our officers, directors, employees, agents, affiliates, and service providers from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising from or related to:
● Your use of our Website or products
● Your violation of these Terms
● Your violation of any third-party rights (including intellectual property rights)
● Your submission of false, inaccurate, or misleading information
● Your fraudulent or illegal conduct
We reserve the right to assume exclusive defense and control of any matter subject to indemnification, and you agree to cooperate with our defense.
12. Dispute Resolution and Arbitration
PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS.
12.1 Informal Resolution
Before initiating formal dispute resolution, you agree to contact us at [email protected] to attempt to resolve the dispute informally. Provide:
● Your name and contact information
● Description of the dispute
● Desired resolution
We will respond within 30 days and work in good faith to resolve the issue.
12.2 Binding Arbitration
If informal resolution fails, you agree that any dispute, claim, or controversy arising from or relating to these Terms or your use of our Website or products shall be resolved through binding arbitration rather than in court.
Arbitration Rules:
● Arbitration will be conducted by the American Arbitration Association (AAA) under its Consumer Arbitration Rules
● Arbitration will take place in Harris County, Texas, or another mutually agreed location
● The arbitrator's decision is final and binding
● Each party will bear its own costs (unless the arbitrator awards costs to the prevailing party)
Exceptions:
● Small claims court: You may bring claims in small claims court if they qualify
● Injunctive relief: Either party may seek injunctive relief in court to prevent intellectual property infringement or unauthorized use
12.3 Class Action Waiver
YOU AGREE THAT ANY ARBITRATION OR COURT PROCEEDING SHALL BE CONDUCTED ON AN INDIVIDUAL BASIS ONLY, NOT AS A CLASS ACTION, COLLECTIVE ACTION, OR REPRESENTATIVE ACTION.
You waive the right to participate in class actions, class arbitrations, or representative actions against Stgio or Emmerce LLC.
12.4 Opt-Out of Arbitration
You may opt out of the arbitration agreement by sending written notice to [email protected] within 30 days of first accepting these Terms. Include:
● Your name, email, and mailing address
● Statement: "I opt out of the arbitration agreement"
If you opt out, disputes will be resolved in court (as outlined in Section 13).
13. Governing Law and Jurisdiction
These Terms and any disputes arising from them shall be governed by and construed in accordance with the laws of the State of Texas, United States, without regard to its conflict of law principles.
If you opted out of arbitration (Section 12.4) or if arbitration does not apply:
● Any legal action or proceeding shall be brought exclusively in the state or federal courts located in Harris County, Texas
● You consent to the personal jurisdiction of these courts
● You waive any objection to venue or inconvenient forum
14. Modifications to Terms
We reserve the right to modify, update, or replace these Terms at any time, at our sole discretion.
When we make changes:
● We will update the "Last Updated" date at the top of this page
● For material changes, we may notify you via email or website notice
● Continued use of our Website after changes constitutes acceptance of the updated Terms
We encourage you to review these Terms periodically. If you do not agree to updated Terms, you must stop using our Website.
15. Termination
15.1 Termination by You
You may stop using our Website at any time. If you have an account, you may request account closure by contacting [email protected].
15.2 Termination by Us
We reserve the right to suspend or terminate your access to our Website, cancel orders, or close your account at our discretion if:
● You violate these Terms
● You engage in fraudulent, abusive, or illegal activity
● We suspect unauthorized use of your account
● We discontinue our Website or services
Upon termination:
● Your right to access the Website immediately ceases
● Outstanding orders may be canceled or fulfilled at our discretion
● You remain liable for any outstanding payments or obligations
15.3 Effect of Termination
Sections that by their nature should survive termination shall survive, including: Intellectual Property, Disclaimer of Warranties, Limitation of Liability, Indemnification, Dispute Resolution, and Governing Law.
16. Severability
If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court or arbitrator, the remaining provisions shall remain in full force and effect. The invalid provision shall be modified to the minimum extent necessary to make it valid and enforceable.
17. Waiver
Our failure to enforce any right or provision of these Terms shall not be deemed a waiver of such right or provision. Any waiver must be in writing and signed by an authorized representative of Stgio or Emmerce LLC.
18. Entire Agreement
These Terms, together with our Privacy Policy and any other policies referenced herein, constitute the entire agreement between you and Stgio regarding your use of our Website and products. These Terms supersede any prior agreements, communications, or understandings (written or oral).
19. Force Majeure
We are not liable for delays or failures in performance resulting from causes beyond our reasonable control, including but not limited to:
● Acts of God (natural disasters, pandemics, etc.)
● War, terrorism, or civil unrest
● Government actions or regulations
● Labor disputes or strikes
● Supply chain disruptions
● Internet or telecommunications failures
● Fires, floods, or other catastrophes
In such cases, our performance obligations shall be suspended for the duration of the event.
20. Contact Information
If you have questions, concerns, or disputes regarding these Terms, please contact us:
Stgio
Operated by Emmerce LLC
9801 Westheimer Suite 300 , Houston , 77042
Email: [email protected] or [email protected]
Phone: +1 346-639-2853
Website: https://stgio.store
Response Time: We aim to respond to all inquiries within 48-72 hours (business days).
Customer Support Hours:
Monday - Friday: 9:00 AM - 5:00 PM CST
Saturday - Sunday: Closed (email responses within 24-48 hours)
21. Acknowledgment
BY USING OUR WEBSITE, PLACING AN ORDER, OR CREATING AN ACCOUNT, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THESE TERMS OF SERVICE.
If you do not agree to these Terms, please do not use our Website or purchase our products.
Effective Date: 04/06/2026
Thank you for shopping with Stgio! We appreciate your business and are committed to providing you with high-quality products and excellent customer service.
STGIO offers high-quality, stylish apparel designed for everyday comfort and modern living. We focus on unique designs that bring personality and confidence to your wardrobe. Shop with us for premium quality and a seamless online experience
Know Us
Information
© 2026 Stgio. All Rights Reserved